Right-click the Microsoft Online Services Sign-In Assistant service, and then select Restart. Select Start, type services.msc in the search box, and then press Enter. If the Microsoft Online Services Sign-in Assistant service isn't installed on your system, omit this step. The Microsoft Online Services Sign-in Assistant service is required to be installed only on systems that are running pre-Office 2013 versions of Office or on systems that use PowerShell to connect to Office 365. Run the Disable_SIA_Debug_Tracing.reg file on the computer that's experiencing the issue to update the registry. Open Notepad, copy and paste the following text to a new file, and then save the file as Disable_SIA_Debug_Tracing.reg: Windows Registry Editor Version 5.00 To disable debug tracing for the Microsoft Online Services Sign-in Assistant, follow these steps: However, you can create a copy of the debug trace that you can then move to another folder or another computer for review.Įxamine the debug trace files for any relevant exception messages.ĭisable debug tracing for the Microsoft Online Services Sign-in Assistant When the Microsoft Online Services Sign-in Assistant service is running, you can't rename or delete the debug trace because the file is being used by a process. The names of the trace files are in the following format: On drive C, locate the MSOTrace and MSOTraceLite folders. Reproduce the suspected authentication issue on the computer on which tracing is enabled. Open an administrative command prompt, and then run the following commands (press Enter after each command): net stop msoidsvc Right-click the Microsoft Online Services Sign-in Assistant service, and then select Restart. To restart the Microsoft Online Services Sign-in Assistant service, do one of the following: If the Microsoft Online Services Sign-in Assistant service isn't installed on your system, go to step 4. Restart the Microsoft Online Services Sign-in Assistant service (if it's installed). Run the Enable_SIA_Debug_Tracing.reg file on the computer that's experiencing the issue to update the registry. Start Notepad, copy and paste the following text to a new file, and then save the file as Enable_SIA_Debug_Tracing.reg: Windows Registry Editor Version 5.00 To enable debug tracing for the Microsoft Online Services Sign-in Assistant, follow these steps: Enable debug tracing for the Microsoft Online Services Sign-in Assistant Before you modify it, back up the registry for restoration in case problems occur. Serious problems might occur if you modify the registry incorrectly. Post questions, follow discussions and share your knowledge in the Community.Follow the steps in this section carefully. To get help and troubleshoot other Microsoft products and services, enter your problem here. If you can't sign in, click here.įor other help with your Microsoft account and subscriptions, visit Account & Billing Help. To contact us in, you'll need to sign in. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To get support in, click here or select Help on the menu bar and enter your query. When your email message is ready, choose Send. Type your message, and then choose > Insert signature at the bottom of the compose pane. If you've created a signature but didn't choose to automatically add it to all outgoing messages, you can add it later when you write an email message. Manually add your signature to a new message Note: You can always return to the Compose and reply page and select or clear the check box for automatically including your signature.
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